What does this person wanted from me!!!???
Every day, I am contacted by few people from Singapore for info about HDB and chit-chat, I am also contacted by people all around the world for architecture / CAD design services.
I differentiate customers by chit-chatters by the way they address me and by what pages they click.
Look how THIS guy is addressing me!! Sometimes I mistreat chit-chatters as potential customers, but could be this a potential customer, mistreat as chit-chatter and lost?
Who’s attitude is rudest? my one or visitor’s one? Please leave comments!
Wednesday, 12 Dec, 2012
Page URL: http:/www.teoalida.com/cardatabase/
[3:34] Teoalida (trigger): Hello from website admin! Can I help you with anything? drop here a message!
[3:42] Visitor: Hi. What do you do for a living?
[3:42] Teoalida has joined the conversation
[3:42] Teoalida: Are you curious how I earn money?
[3:42] Teoalida: so far I eat parents money, trying to start own business
[3:43] Visitor: I see. I am looking at your website, so thinking of what do u do actually.
[3:43] Teoalida: Nice
[3:44] Teoalida: I am curious too, what others understand about me just by seeing website?
[3:44] Visitor: do you do design for people?
[3:44] Teoalida: yes and this is main income forme (typo: for me)
[3:44] Visitor: I do not know you, so can only understand from your website
[3:46] Visitor: how old are you anyway?
[3:47] Teoalida: you’re in About me page and didn’t saw my age?
[3:47] Teoalida: but that is good, try giving me an age!
[3:47] Teoalida: I am surprised how broad range was other’s guess
[3:49] Visitor: Hmm. Good luck in your venture.
[3:50] Visitor: Not keen in engaing your services from the way you speak. Thanks.
[3:50] Teoalida: Do you have any suggestions? at this moment my business does not work as I imagined
[3:51] Teoalida: from the way I talk? did I made any mistake?
[3:51] Visitor: See ya!
[3:51] Visitor has left the conversation
[3:51] Teoalida: Explain me…. and btw, people looking for my services are NOT asking such questions like you, so I talk differently
[3:51] * You are not in a chat *
I am sorry for being an IDIOT when I said “I eat parents money“, shall say that I am “unemployed, just a little freelancing“, but after showing this chat to 2 friends, both said that the visitor is a BIGGER IDIOT, is totally RUDE to start a chat by asking about personal life! And that is OK to post it on website as funny-stupid chats.
What do I should answer to such people asking “what I do for a living” or saying that “know nothing about me“?
You should ask me whatever do you want and you will see if I can help you regardless of my job (see another funny chat – visitor left because I do not have the job that he thought).
In the same time, I need to know if my website show a correct image about what I am doing, asking such questions or playing “guess my age” with customers NOT recommended, so I do such surveys with chit-chaters. I usually tell my age AFTER I offer what he/she want. Anyway 99% of the visitors using chat do not even ask about age. PS: my age was public in About Me page (deleted soon afterwards), but he may not have read entire page.
After this incident, i have reviewed my style of chatting and identifying customers, next time when someone ask weird questions I will ask him “What are you looking for?”
I also have rewritten the About me page, let’s hope that now is clear what I am doing.
According visitors statistics, he had 7 visits of my website (or shared IP), looking for Singapore HDB floor plans, then clicked About Me, other 8 pages including 2 Funny Chats, then clicked Car Database and started the chat. He did not clicked any page under Design section.
Probably he was surprised to see a Car Database on same website with Singapore real estate, that is why asked me what I actually do…
Not engaging in my services by the way I speak? LOL… was he actually interested in my services?
Real customers interested in my services typically start chatting with “Can you help me…“, “Do you have…” or “I am looking for…” so I speak in different way.
Update: During the following year I has been asked same question “Do you do design for people?” by 2 other people, referring at interior design services. I came in final conclusion that the above guy from 12 December 2012 may have been interested in interior design for a HDB flat , and in this case he would have been my FIRST customer in Singapore and also FIRST customer for interior design services.
I am designer specialized in architecture field so I have customers mostly in booming third-world countries (India, Philippines, etc). In Singapore very few people are rich enough to build houses. On my website I also offer large amount of info about Singapore’s HDB so I expect to be contacted by Singaporeans for HDB-related advices and chit-chat, 99% of them are NOT interested in design services. Considering the RUDE way he addressed me without telling what he is looking for, I did NOT expected that he may be a customer. In the future when someone ask about personal life, I ask what you are looking for, before answering something that may turn customers away.
The following is an example of NORMAL way of chatting
Visitor ask help, I help him, THEN we talk about personal life, and tell him my age. Nobody gets angry.
Wednesday, 20 Mar, 2013
Page URL: http:/www.teoalida.com/singapore/hdbfloorplans/
[15:02] Teoalida (trigger): Hello from website admin! Can I help you with anything? drop here a message!
[15:04] Visitor: Hi, i would like to request for a particular block floor plan in bukit panjang. Are you able to help?
[15:04] Teoalida has joined the conversation
[15:04] Teoalida: sometimes yes, sometimes no
[15:05] Teoalida: newer block = hard to find
[15:36] Visitor: I see, so how do u make a living?
[15:36] Teoalida: what do you mean?
[15:36] Visitor: U have another job?
[15:37] Visitor: what u do when u are not online?
[15:38] Teoalida: I live with parents money
[15:38] Teoalida: but I have own money too from part-time work
[15:38] Visitor: i see, semi-retired?
[15:41] Teoalida: How old do you think that I am?
[15:41] Visitor: I would say 22
[15:41] Teoalida: how I could be retired at this age?
[15:42] Teoalida: You’re near… I’m 24, but I am surprised how many people think about 40+ due of my knowledge