Are you a robot crawling emails to send v!agra, SEO offers or other crap? Don’t email me firstname.lastname@example.org
Feel free to contact me if you have any enquiry about AutoCAD, architecture, real estate, databases research, data mining and analysis, or any other stuff covered by articles of this website, comments about my works, errors to report, suggestions, critics, etc.
Use the LIVE CHAT whenever is possible, I sign in Zendesk Chat and I am ONLINE every day up to 14 hours, I answer 90% of chats in less than 1 minute. If you have files to send, send via email.
Do not make phone calls, is difficult to deal with customers via phone since most deals require sharing links, photos and other files. If chat bar show OFFLINE, it means that I am sleeping, driving, some important meeting or other activity in which a phone call would be even more disturbing. Leave an offline message via chat or send an email and wait. I reply to every email once I return to computer, and when you see my reply you are advised to visit website again and contact me via LIVE CHAT so we can discuss quickly your project requirements, instead of replying me via email too.
I reply to every email but I had many cases when people never replied me back. If you do not receive reply in 24 hours, most likely my email was blocked by your SPAM filters, in this case contact me again via live chat when I am online.
Post public comments if you want to praise me (after purchase or consultation), suggestions, questions for other website visitors, or any information to add that may be of interest of other visitors.
Posting comments to ask questions that require MY answer is not recommended. While I do get email notifications for every comment posted, 90% comments are posted by spam bots rather than human visitors, due to this reason I do not always read comment notifications.
For example DO NOT post comment asking me to contact you “I want to buy this, how I can contact you? / please email me your PayPal address“, instead contact me yourself. I remember a case of such comment that I noticed only after a month, I emailed customer, but was too late.
Please post comments to reply also comments left by other people. Do not leave all communication to be ONLY between me and the 1000+ people who visit my website daily.
Do not post comments in Contact page!
Please post comments in the relevant page, for example house builders in Philippines post your comment in House Plans page or Philippines page, while for questions about Singapore SERS programme post your comment in SERS page.
I created website in 2009 to showcase my hobbies, I accidentally discovered zopim.com chat software in 2012 and added it on my website to talk with visitors, make friends with similar interests, get feedback about my hobbies and works, exchange information, etc. The chat helped me also to get hired by people and get paid to do various works, or to understand market demands and offer suitable products, turning my hobbies into money-making business.
Do you stay at computer all time to greet visitors and answer questions?
NO! The chat software is greeting visitors automatically as long someone is online. Only if you type a message in chat, I get sound alert of incoming chat. I stay ONLINE as long I am home and not sleeping, but I do not always stay at computer, and if you send a message I run to computer to answer you as fast I can to answer you. Of course this is not always possible, 5% of chats remain unanswered. But you can always leave your email address where you answer your questions when I return to computer.
The robot can only greet visitors, once you send me a message, any reply you see is human, written by me.
Do you get paid to chat with people? Do you help people for free?
I am NOT employed, affiliated with any government or company, or get paid “to help people”. I am independent, this is my personal website and only YOU can pay if the consultation or services offered helped you!
This is valid especially for Singaporeans, if consultation with me made you to decide to buy a $500,000 property, I appreciate if you can donate me few dollars.
While chat consultation is FREE, research, drawings and database services are NOT FREE. This is how I make a living. If you are NOT PAYING for any service you are advised to not waste too much time chatting (as these kids did).
Take example from this Indian who PAID me $20 for architectural consultation.
How many people contact you?
As 2015, website gets 800 daily visitors (see traffic stats). With chat greetings set at 3-5 minutes, about 20-30 people would message me per day. 80% of conversations are started by people replying after being greet, without having the chat to pop-up automatically and greet people, they would not even notice that there is a chat service available. Chat popping up increase conversion ratio!
In 2014 I disabled chat greeting for Singapore IPs (because these people often come for consultation without paying for any service), re-enabling it experimentally from time to time. In 2015 I disabled also for /design section forever (because I make enough money from databases and no longer looking for architectural design projects), so now I get about 10 people contacting me daily. As 2017 website exceeded 1000 daily visitors and about 20 people contact me daily.
See image, in March 2018 had 37141 unique visitors, 515 chats of which 9 missed, and in April 37618 unique visitors, 393 chats of which 12 missed (at end of March I disabled chat greeting for Singapore).
Sadly, half of chats are people messaging me to say “no thanks”, “fuck off”, spamming random letters, or other messages unrelated with what I offer (especially from children visiting Housing around the World section), which may disturb me from other activities, making me to run to computer, or if I am not home, to pull phone out from pocket, for NO REASON. If you are not buying anything, paying any service, or needing a professional consultation, just ignore chat pop-up and don’t send any message!
This is what I see when you message me
(screenshot taken in a moment of RARE coincidence: 6 simultaneous chats opened)
But sadly half of chats are kids bored who want to troll / annoy someone with non-sense messages
I am sorry for all serious customers if I don’t answer your messages fast enough, because such troll messaged me at same time with you.
Do you publish chats on website?
Several people talked funny and asked me to publish/feature their chats in Funny Chats section. I do NOT publish chats at request. The chats I published are exceptional cases, less than 1% of total people who contacted me. Having few chats public seems to encourage more people to contact me. There may be also people who could be afraid to contact me to not be published, but as I said, I don’t publish normal chats but only SOME OF the short and funny chats that worth for laugh (example), short chats that show off good manners that should be followed by other customers (example), or weird cases that I would like to debate with other people.