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Chatting with website visitors

I always wanted to interact with visitors, to exchange knowledge, make new friends with similar interests and get feedback about my works and products. For long time I did not know who visit my website and what they think about my projects, because I could not interact with visitors unless they were emailing me. I was not aware that knew that this is possible to chat directly with visitors, until January 2012 when I discovered SnapEngage. Since May 2012 I moved to Zopim Chat and made first sale.

Ask help and run away!

Please don’t consider these cases as lost customers or failure in customer services. Most of these people not interested in  my services, but just browsing multiple websites for ideas and free house plans. They may have found something better in another website and forgot me. But some of them are still funny how they asked for help from me then gone away…

How to NOT address to a business partner

During 2 days I got 4 chats from SAME IP located in Australia, first time gave me a BAD impression of a child making PRANKS claiming that is a diplomat and his parents are living North Korea. Next day said that is from a construction company and want to do business with me, and yesterday person was “a colleague”. Would you take this in serious?

Kids, please DON’T disturb me with dumb questions!

Most visitors of this website are ADULTS, some of them businessmen, respectful people that knows to start a chat with me ONLY IF you want to buy something, pay a service, or need a professional consultation.

But a small number of visitors are kids, especially the Housing around the World section seems to be popular among American school children looking for information about other countries for their school paper. This small number of kids cause a huge nuisance.

What this guy wants from me?

Every day, I am contacted by few people from Singapore for info about HDB and chit-chat, I am also contacted by people all around the world for architecture / CAD design services. I differentiate customers by chit-chatters by the way they address me and by what pages they click. Look how THIS guy is addressing me!! Sometimes I mistreat chit-chatters as potential customers, but could be this a potential customer, mistreat as chit-chatter and lost?