If you buy a physical product from a real store, you can return it to store undamaged and get refund. But in case of digital vehicle databases, returning is not possible. Since I started selling in 2012 I reached over 1000 sales in 2017 and had only 3 or 4 cases of people asking money back. This means 99% happiness ratio, the 1% who made disputes were mostly customers who purchased wrong database without prior communication with me.
In case you find missing cars or errors you should report them, making PayPal disputes won’t help anyone, I always choose to fix errors (if possible) to help not only you but also future customers, DO NOT ask refund and purchase from other provider, you risk getting a database with even more errors, then realize that mine was still best option. I am the only data provider who takes care of customer feedback and improve databases accordingly.
I created the BEST car databases, however best does not mean perfect. Since 2012 I posted free SAMPLES with few rows for each database, and since 2019 I also added videos scrolling through all rows, so you can see exactly what data you get once purchasing full database. Completion percentage of every field is also indicated. If you need a specific field for all cars and my car database contains just for a small percentage of cars, DO NOT purchase then ask refund claiming that data is incomplete. Other data providers may not offer that specific field at all. So my database is the BEST. If someone still ask for refund without proving that other provider’s database is better than mine, it is probably an abusive way to use my car database for free.
If you are from Asia, Africa or Latin America you will never find a suitable automobile database containing all cars sold in your country. If you buy my databases complete for cars sold in Europe, America, etc you may get 60-80% of cars sold in your country. Not perfect but is there any better option?
Moreover I am the only data provider with live chat customer support for 10-14 hours every day. You are advised to communicate with me BEFORE purchasing, test the sample files and make sure that everything is good.
When I can refund you
The ONLY legitimate cases in which I offer refund is when you upgrade to a bigger database, for example you need 1990-2021 package but bought accidentally 2018-2021 (new cars only) package at midnight, you cannot wait for me to come online to change price to pay only difference, so you buy also 1990-2021 package, I will refund your initial purchase of 2018-2021 package.
Example of disputes solved friendly
Someone purchased Year-Make-Model and asked money back motivating that it contain only BMW 3-Series but not model 320i, 330i, etc, which is WRONG, reputable websites shows 3-Series as model and 320i as trim so I created my database accordingly. I offered him a partial Year-Make-Model-Trim for BMW for free, but he kept asking money back. I asked why he is STILL unhappy and he answered that no longer need my services because meantime purchased from other provider. Customer’s fault for purchasing in rush without checking sample file, which incidentally included BMW purposely to prevent anyone from confusing models with trims.
Someone from a former Soviet country in Central Asia bought Car Models Database for Europe without any communication for me, and after 40 days he made a PayPal dispute claiming that database is incomplete and listed about 20 “missing” cars, half of them were included, while other half are not sold in Europe. I replied at PayPal dispute and also emailed him saying that if he needs additional cars he shall nicely request me to add them, not making PayPal dispute after 40 days, and I can add the missing cars if he close dispute and reply at email. He did not replied, neither at email or dispute. PayPal kept money at me.
Someone hired me for web scraping service for a website about buildings, due to insufficient communication I understood that need to scrap certain buildings, I sent a sample file and the customer did not checked carefully and said “sample is OK, go forward and scrap the rest” and after I spent whole week to scrap whole website and sent him final database for $400, the customer realized that needs more buildings that I have not scraped and asked refund, I offered to scrap again whole website to include omitted data, at cost of my time with no extra charges for him, in the end he was so happy that paid me a bonus of $100.