Can someone tell me if I did anything wrong?
I believe that a good customer service representative just need to answer customer questions, NOT to talk non-stop and possible distract him from studying products for sale.
I answered his questions and he say “thanks for your help” then “are you sleepy?” and “there is no response” and rated chat BAD for “not responding in time” despite that he did not asked any more questions that required response. I am questioning if he came to purchase anything or just to test customer service response times.
Page URL: https://www.teoalida.com/cardatabase/car-models-list/
Chat started on Saturday, September 08, 2018 12:39:16 AM
(12:39:16 AM) *** Visitor has joined the chat ***
(12:39:17 AM) Visitor: Hi
(12:39:23 AM) *** Teoalida has joined the chat ***
(12:39:24 AM) Teoalida: hello
(12:39:47 AM) Visitor: I have a question which is related to car models.
(12:40:15 AM) Visitor: Not only in India, I’m looking into US as well
(12:40:18 AM) Visitor: .
(12:40:30 AM) Teoalida: I have 3 databases dedicated for USA
(12:40:39 AM) Visitor: Go ahead
(12:40:49 AM) Visitor: Rapid
(12:41:16 AM) Teoalida: https://www.teoalida.com/cardatabase/america/
(12:41:20 AM) Teoalida: what is the question more exactly?
(12:41:36 AM) Visitor: Hold a minute.
(12:42:34 AM) Visitor: Thanks for being staying along with me.
(12:43:25 AM) Visitor: Im not looking only with Toyota. I want a random collection of all the car and with model.
(12:44:03 AM) Visitor: For example: Chevrolet, Ford etc…..
(12:44:27 AM) Teoalida: who mentioned Toyota? why do you mention it?
(12:44:33 AM) Teoalida: these databases have all models sold in USA
(12:45:13 AM) Visitor: The make is only Toyota.
(12:45:33 AM) Visitor: So, I want the make as different and model as well.
(12:46:40 AM) Visitor: Are you with me, Teoalida?
(12:46:56 AM) Teoalida: I don’t understand your confusion
(12:48:22 AM) Visitor: As you have provided me the link, but in the model, there is only all about Toyota models.
(12:48:53 AM) Visitor: So, my question is I’m looking into with Ford models, Chevrolet models, etc….
(12:48:56 AM) Teoalida: are you referring at screenshot?
(12:49:07 AM) Visitor: Yes, you are correct!
(12:49:19 AM) Teoalida: I choose a random bunch of rows as preview… happened to be Toyota
(12:49:40 AM) Visitor: Okie.
(12:51:51 AM) Visitor: Teoalida, thank you for your help. I got my information.
(12:52:01 AM) Visitor: So,basically where do you stay?
(12:52:12 AM) Teoalida: so do you think that can purchase and use any of my databases?
(12:52:22 AM) Teoalida: I stay in Romania if this have importance in IT world
(12:53:05 AM) Visitor: Yes, your database helps me to use the data.
(12:53:50 AM) Visitor: Are you slow.
(12:53:59 AM) Visitor: Y there is no response.
(12:54:04 AM) Visitor: Are you sleepy??
(12:54:11 AM) Teoalida: if you didn’t asked more questions what do you expect me to say?
(12:55:24 AM) Visitor: If there is no response, learn to ask any questions. Either to end the chat or put non response. So that I can feel that you are along with me.
(12:55:31 AM) Visitor: Understand and clear.
(12:56:03 AM) Teoalida: you shouldn’t worry of leaving you away… if I was doing this you would see “Teoalida has left”
(12:56:22 AM) Visitor: Anyhow, thanks a lot
(12:56:30 AM) Visitor: Good night.
(12:56:32 AM) Teoalida: think that there may be other customers in chat or focusing on updating databases
(12:56:43 AM) Visitor: I see
(12:56:54 AM) Visitor: Anyhow thanks.
(12:56:59 AM) Visitor: Good bye!
(12:57:04 AM) Visitor: Take Care.
(12:57:10 AM) Visitor: END THE CHAT.
(12:57:13 AM) Teoalida: (7:53:06 PM) Visitor 92431483: k, would only need naming, Dimensions & Weight,
(7:53:19 PM) Visitor 92431483: would a package also inclue trucks as well?
(7:53:33 PM) Teoalida: light trucks yes… up to Ford F-450
(7:53:38 PM) Visitor 92431483: but no 16,24 & 26′ trucks?
(7:53:41 PM) Teoalida: F-550 and F650 are heavy trucks
(7:59:54 PM) Visitor 92431483: i take the silence as a now…? 😛
Thank you for your time, I will purchase my data set from another.
(7:59:59 PM) Visitor 92431483 has rated the chat Bad
(8:00:17 PM) Visitor 92431483 commented: “just left me hanging, what kind of service ya’ll running?”
(8:00:50 PM) *** Visitor 92431483 has left ***
(12:57:23 AM) Visitor has rated the chat Bad
(12:57:24 AM) Teoalida: you remind me of this guy…
(12:58:02 AM) Teoalida: he was silent as well (no more questions asked) and blame me for bad support, being silent???!!!
(12:58:25 AM) Visitor commented: “Not on time response, no probing and not much of interaction. I feel the agent is slpy. Not interested to chat with the same agent again…….”
(12:58:29 AM) Teoalida: and YOU why do you rate as bad?
(12:58:55 AM) Teoalida: dear… do you came there to buy database or just for chatting?
(12:59:08 AM) Visitor has removed the chat rating
(12:59:33 AM) Teoalida: about 30-40% customers buy database without any form of communication
(12:59:49 AM) Visitor: I just want the information.
(1:00:08 AM) Teoalida: what information do you want more exactly?
(1:00:09 AM) Visitor: So, without a proper information I can’t do anything.
(1:00:12 AM) Teoalida: what details for each car?
(1:00:18 AM) Visitor: Penny is important .
(1:00:28 AM) Visitor: Not required.
(1:00:30 AM) Visitor: Thanks.
(1:00:32 AM) Visitor: Bye
(1:00:34 AM) Teoalida: do you want me to make a custom package for you?
(1:00:52 AM) Teoalida: such as fewer columns at less price?
(1:01:06 AM) Visitor has requested an email transcript.
(1:02:22 AM) Visitor commented: “Not on time response, no probing and not much of interaction. I feel the agent is slpy. Not interested to chat with the same agent again……. She doesn’t has the rights to asks about how I rate the agent conversation…. It’s a bad.”
(1:02:24 AM) *** Visitor has left ***
Chat started on Saturday, September 08, 2018 1:02:48 AM
(1:02:48 AM) *** Visitor has joined the chat ***
(1:02:48 AM) Visitor: Not required
(1:02:53 AM) *** Teoalida has joined the chat ***
(1:03:15 AM) *** Visitor has left ***
Chat started on Saturday, September 08, 2018 1:03:20 AM
(1:03:20 AM) *** Teoalida has joined the chat ***
(1:03:20 AM) *** Visitor has joined the chat ***
(1:03:24 AM) Teoalida: I am questioning if you came there to purchase database or just to waste my time chatting and you’re a student or business with low budget who can’t purchase anything
(1:04:42 AM) *** Visitor has left ***