The most ANNOYING thing that can happen for a customer service via chat:
A group of kids from Nan Hua Primary School (Singapore), probably around 12 years old, started using the chat in an ANNOYING way, totally misunderstanding the professional purpose of this website.
These kids were not going to be customers, they do not need any help, they visited my website just “to chat” with someone, inviting their friends to do the same. Chatting non-stop about things that I am not interested or just sending random messages, also frequently asking me “can you chat with me?“, “are you chatting with someone else?“, “how many are you chatting with?“, “why are you online on chat but don’t answer me?“. This is VERY ANNOYING.
I told them to STOP but they blamed me that I am a rude, if I behave in this way, I will be friendless forever… LOL!
I am writing this page so the kids can see it, hoping that by this way they will understand real situation and apologize for the annoyance caused.
I spend most of day at computer TO WORK, I don’t want to waste too much time chatting.
I work either for people (customers) that may pay me, either work as hobby, creating drawings and other products that may be sold for money.
I have set an automatic greeting “Hello from website admin! If you need any help or just wanna chat, just drop here a message!” and I stay online as long I can, to catch potential customers, I also encourage non-customers who may need help to chat with me to be able to ask them too suggestions for website, or exchange interests. This does NOT mean that I NEED to chat all the time or enjoy chatting with every person.
I also LOVE KIDS, I have friends from secondary school who once per month visit me and we play with toys, but I HATE to be disturbed via chat, every day, by such kids.
Nickolas started this bullshit, probably he saw that I have a FUN section on website containing few funny chats, he though that the solo purpose of website is to chat with people and to make public these chats, so he invited all his friends to chat for no reason (in reality, most chats are professional, while the chats published in FUN & off-topic section are just 1-2% total chats).
If first time I laughed a little, things became VERY ANNOYING when more kids came simultaneously asking random stuff, too many to answer each one. I do not know how many different kids chatted with me, but probably around 10, I had dozens of chats, they frequently quit and come back, changing their names often making impossible to know who is who.
According one kid, Nickolas put a status message on Google Talk “Teoalida will come online on chat at 5:00 PM” plus a link to my website. (when I am offline, the chat display this message “Typical online hours: 09:00 – 23:00 GMT (17:00 – 07:00 SG time) with few exceptions“)
I never understood WHY he put that status message (maybe as a way report to friends that I do not respect the schedule? – according visitors list, his first visit was at 5:17 PM, that day was an exception, I came home and went online around 7 PM), but anyway why he need to announce to friends that I will come / I came online?
Some of kids were slightly mature and they asked me “What made you to set up a such site? / why did you made this website?“, I explained them “HOPE that you do not think that this website was made for chatting“, instead was made for professional reasons, to publish my personal works in real estate and architecture fields (read About my life for more details), NOT to publish chats and entertain friends. The Funny Chats are the least important part of website… they also said that Nickolas was an IDIOT for inviting friends
to chat with me to ANNOY ME.
But other kids failed to understand and kept annoying me.
Some kids told me to publish their funny chats, others prayed to not publish. I have NOT published the chat of any of these kids because I don’t want to entertain them more (I start regretting that I published few funny chats, deleted half of them shortly after this incident).
One kid was talking funny, imitating messages from other funny chats posted on website, but telling me to not feature their own chat in the FUN section – Anyway I wasn’t going to post his chat because is long and boring.
One kid requested to publish more funny chats because he love reading funny chats – I do note really want to post more funny chats exactly because this may give the wrong impression of a “chatting website”.
I explained to one kid (not sure if the same kid from above) how a chat customer service is working, and that the ideal would be to hire someone to stay online while I am sleeping to catch more customers, but he replied “you have to pay him, you will LOSE MONEY”… stupid! If I am going to hire someone, I will pay him for example 25% of the money earned from sales, 75% returning to me, so we BOTH earn money!
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