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Jan 11

BAD indian customers

The House Design page gets 30% visitors from Philippines, 20% from India and 50% other countries, but number of Indians soliciting architecture help exceed number of Filipinos, and along them is the highest percentage of rude and time-wasting people that do not lead to any deal.
No offence… customers soliciting services without intending to pay are all around the world, but in India (also nearby countries, Pakistan, Bangladesh, etc) is nearly impossible to get a paying customer!

This page shows only best examples, with private info (if exists) removed. NOT every bad customer will be published. About 100 Indians contacted me all 2014 year, 1 paid, the rest ended badly like the examples shown on this page.

Suggestions welcome (how to deal with them)… especially suggestions from other indians!

 

Given by numerios bad experiences with indians, what I should do?

Keep wasting 30 minutes with each person, offer consultation and floor plan sketch for FREE, who wants more should PAY. Maybe out of 100 people, 1 will pay for a full project.
Ask $50 BEFORE doing any sketch. PAY or go away, don’t waste my time! (there is UNLIKELY to get a paying customer in this way, people do not pay in advance)
Don’t reply to anyone on chat or email coming from India, or reply that I don’t offer services for India. We all know, Indians NEVER PAY, does not worth wasting time with 100 people to get 1 paying customer.
Other
Please Specify:

Quiz Maker

Indian behavior in architecture services

I have talked with few architects around the world, as well as webdesigners and other people offered services online. Many said that are annoyed by indians who contact the asking for FREE services.

I track website visitors. In 2014 House Design page got 20% of traffic from India. But out of people messaging me on LIVE CHAT, 50% are from India. In a month when I disabled chat automated greeting (because I was too busy and did not wanted too many new customers), the indians were still messaging me while people from rest of world no, raising percentage of indians to 80%.

What makes Indians the worst?
First problem…

– People from rest of world study the ready-made house samples published on website, then contact me ONLY if need my service to design a NEW custom house.
– People from India contact me regardless they need a ready-made house or service to design a NEW house. 90% of them are messaging me on chat within first minute without clicking any house image, without reading that service is chargeable, etc, they ask immediately for a house plan at dimensions X by Y, there is impossible to have ready-made plans at every dimensions so I have to design one.
50% unpatient people, I inform them that takes 20 min to design a sketch, numerous people QUIT the chat after 3 min, cannot send the sketch = time wasted and BIG emotional disappointment for BOTH me and customer. While designing their house they could take a look to my previous designed houses, but nooo…. Indians DO NOT click any of house plans displayed on website, they come ONLY for 1vs1 consultation and quit the chat if I did not typed any new message for few minutes (often because they did not asked me any more questions, or because I was drawing the sketch they requested).
They may be not patient because were not interested to design a new house plan, not even aware that I offer 20-minute FREE design services, instead expecting to be served instantly with a ready-designed house plan regardless if designed by me or stolen… LOL!

Lazy to reply on email, messages left on chat during night land in my Inbox, I reply to everyone, 90% of Indians never reply back, compared with 50% reply ratio in Philippines. Also, messages from Indians are often 10 words maximum, insufficient to design a house so I have to ask for more details. I waste time replying emails!
– On chat I ask for an email address where to send the sketch in case they disconnect from chat. I email the sketch, asking for comments before drawing further, but… 80% never reply.
Probably meantime they found a ready-designed house plan on another website, probably messaged other 10 designers and someone helped them, thus no longer need anything from me!

– Recently I noticed that if I send a link to a sample house plan, even one different than what they ask for, some say “thank you” and QUIT, thus I avoid wasting 30 min designing a new house plan according their requirements, for someone that is likely to NOT PAY for a complete project. But each customer have an unique requirement, is impossible to have ready-made house plans for every case, so designing a new sketch for moment is the only solution.

Other 50% people are patient to finish the sketch, then say “thank you” and QUIT, or request changes and I satisfy them they say “thank you” and QUIT, I make a price offer for full project and they QUIT. Or, we exchange few emails and after I send the sketch they no longer reply, not even a “thank you”.
Probably they are happy with that sketch and prefer to not reply to avoid being asked for money, despite that (until 2015) I was never charging money for any sketch that takes less than 30 minutes!

– Some people admit that they are “just browsing” this is why not interested in (paying for) a complete project.
In this case, you can’t just browse the sample plans available on website? Stop disturbing me unnecessarily!

– Occasionally indians who DO NOT visit House Plans page, still contact me to design a house plan. Some people do random 10-word searches and Google direct them accidentally to Singapore HDB Floor Plans, page which DO NOT state that I am also offering house design services. What made them to contact me? Sometimes they ask for services out of my experience field, that I have NOT stated that I offer. This never happens with people from other countries. STRANGE, isn’t?
Probably by Indian culture, you should ASK and not READ yourself, not even checking if this is a website displaying floor plans of existing buildings or offering custom home plans design services (that may be chargeable). I suspect that they do the same on other websites displaying floor plans and having a chatbox available. Wasting time of multiple designers without being interested in their services, eventually go with one designer. Asking them if they browsed/contacted other designers, most say NO, some admit that are just collecting floor plans from various sites.

Second problem…

– 5% (only) of people contacting me, agree to pay for a full project, but after doing the sketch plan and exchanging 2-3 emails, they STOP replying.
WHY? Did they contacted multiple designers and choose another one?

– Some people solicit me to do a free sketch and pay someone else to do the full project.
I know that in India you can find architects cheaper than me, but do you really need to waste MY time? You should pay BOTH, otherwise avoid soliciting my service.

Champions at excuses: sometimes religious promising “I will pay, I am Muslim thus never steal“, then when I ask 25% of agreed price, I hear things like “mother died, father lost the job, bank don’t give loan, cannot pay, please do it for FREE“, etc. So FUNNY! I never heard such excuses from anyone outside India & Pakistan.

– A small number of people have ethics, asking from start what is the price, then saying that is too expensive, they do not bother me to do free work.

– In any case, there is impossible to do business in India!

Possible explanations

Poverty in India + lack of ethics, as an Indian told me, they love FREE things and to steal things (confirmed by high popularity of free web hosting such as Webs.com and high software piracy), they build houses without permit and without a professional project.
Lack of trust: due of numerous SCAMS done by Indians, they are likely to not trust paying strangers online
Then WHY do you waste time contacting me? go to a local architect office and have a face-to-face talk

Possible racism: some people ask me where I live as soon they visit my website, other people ask this later, as soon I reply, they quit the chat or stop replying at emails in 90% of cases. (happened few times in India, Pakistan, Bangladesh, once in Oman, possible Indian overseas worker, NEVER happened in any other country). Don’t know if this can be called RACISM or they trust only people from their own country.

Philippines, the other major country for my business, is another third world country where large percentage of people cannot afford my prices, but it is also most successful in terms of number of paying customers. The difference is people’s ATTITUDE, Filipinos contact me only when they need my design services, they explain clearly what house they need and are patient to design the sketch. And if they cannot pay, they do not aggressively demand free services as Indians do!

Indian behavior in database services

My second business, the Car Database. I have similar problems with Indians.

– The page gets audience from companies (auto parts, insurance, etc) and webdesigners, contacting me willing to pay BIG $$ for an accurate database, as well as students and private people who cannot pay, but these people usually do not contact me.
– In case of Indians, all types of people contact me regardless they are willing to pay or not.
– in 2013-2014 dozens of people asked me if I can make a database for India, which I refused to make, being afraid that won’t generate sufficient sales, because I was aware that most people contacting me are not willing to pay so I easily overestimate the sale potential.
– As August 2015 I proceeded with creating an India car database and it gets 1 buyer at 10-20 people contacting me, compare with rest of world 1 buyers at 3 people contacting me. People ask me if I have an Indian car database, I show them that I have, but they do not purchase, most likely not willing to pay. Some are indeed students with 0 budget, but have seen also webdesigners (supposedly making money) looking for FREE databases.
– Occasionally I get off-topic questions, despite that I am selling databases of technical specs, few indians asked me to verify a car VIN and tell info about previous owners (this can be verified only at vehicle registration authority).

Contacting me without being interested in my design services is ANNOYING!

Example of visitor messaging me and after sending link to a pre-made house plan, even one with 3 floors, when he ask for 2 floors, he say THANKS and quit, I offered the service of designing a new plan according his requirements, but he is not interested.
The GOOD part is that I wasted only 8 minutes with him.
the BAD part is that this is happening again and again with various people from India, Pakistan, Bangladesh, etc.

I am really ANNOYED by such people!!!

I gave him 2 links to existing sample houses, he keep asking my help, I offer to design a new house plan, he say OK to wait 20 min… and while designing he QUIT!

Chat started on Monday, January 26, 2015 9:56:01 PM
Counrty: India
Page URL: http://www.teoalida.com/design/houseplans/

(9:56:01 PM) *** Visitor has joined the chat ***
(9:56:05 PM) chat support – teoalida.com: Hello from website admin! If you need any help or just wanna chat, drop here a message!
(9:56:39 PM) Visitor: yes
(9:56:45 PM) *** Teoalida has joined the chat ***
(9:56:52 PM) Teoalida: so..?
(9:57:49 PM) Visitor: 40 by 50 feet my plot i want 3 room 1 kichen
(9:58:27 PM) Teoalida: something similar with http://www.teoalida.com/design/Terraced-House-25x40ft.png ?
(9:58:36 PM) Teoalida: 2 bedrooms + living + kitchen?
(9:58:46 PM) Teoalida: and bungalow… not attached to property line?
(9:59:29 PM) Visitor: but i want me 3 bed room?
(9:59:46 PM) Teoalida: and perhaps 2 bathroom too?
(10:00:47 PM) Teoalida: And are you interested in detailed construction drawings (fully-dimensioned floor plan, elevation, section, 3D design, what else is needed?)… or just looking for floor plan ideas?
(10:01:12 PM) Visitor: ok
(10:01:54 PM) Teoalida: OK what?
(10:02:47 PM) Teoalida: http://www.teoalida.com/design/Square-Houses.png vs http://www.teoalida.com/design/Bungalow-House-93sqm.png … which do you like more?
(10:02:48 PM) Visitor: i mins yes
(10:03:33 PM) Visitor: thanks
(10:03:44 PM) Teoalida: Thanks? so this was all what you needed?
(10:03:53 PM) Teoalida: I though…. that you are interested to design a new house for you
(10:11:02 PM) Visitor: 40 ft.widh and 50 ft long my plot size
(10:11:17 PM) Teoalida: 12x15m
(10:11:24 PM) Teoalida: and you need to keep 5 feet open space all around?
(10:11:37 PM) Visitor: yes
(10:12:10 PM) Teoalida: can you wait 20 min to modify a plan until fits your land size?
(10:12:26 PM) Visitor: ok
(10:12:30 PM) Teoalida: and after this plan are you interested in a complete project?
(10:16:28 PM) *** Visitor has left ***

Ask help and never reply back! So ANNOYING!

Contrary with the above case, the following visitor kept my website opened for at least 96 minutes, and probably had other websites opened too, this explain why his first message is only at 37 minutes after my greeting, then forgot me and never replied.  I wonder… did he saw my sketch before leaving website? or I wasted 20 minutes drawing it?

Again, I suspect that these people browse multiple websites, solicit my services for NO REASON, then they find a suitable floor plan elsewhere so no longer needed anything for me =  WASTED TIME.

Chat started on Friday, July 25, 2014 6:50:41 PM
Country: India, Region: Maharashtra, City: Mumbai
Page URL: http://www.teoalida.com/design/houseplans/

(6:50:41 PM) *** Visitor has joined the chat ***
(6:50:48 PM) customer service – teoalida.com (trigger): Hello from website admin! Here I also offer architecture ideas and design services… can I help you with anything? Just drop here a message!
(7:27:15 PM) Visitor: Hi I just saw this website and wanted to he your advice in planning my house, built up area 8mtrs x 11mtrs, I am looking for a 1+2 with a garage and open terrace. can you please advise me what type of a house should I built in this area. Thanks in advance
(7:27:41 PM) Teoalida: 1+2 bedrooms?
(7:27:41 PM) *** Teoalida has joined the chat ***
(7:27:56 PM) Teoalida: 2 floors?
(7:28:08 PM) Teoalida: that land is quite small
(7:28:09 PM) Visitor: yes two floors
(7:29:11 PM) Teoalida: Like this? http://img818.imageshack.us/img818/8462/housetinyfloorplan.png
(7:29:20 PM) Teoalida: or give me 20 min to design one specially for you
(7:29:36 PM) Teoalida: do you need an advice = floor plan ideas… or also fully-detailed drawings for contractors?
(7:29:43 PM) Visitor: gr + 1st flr 8mtrs x 11 mtrs
(7:30:41 PM) Visitor: fully detailed drawings or a floor plan
(7:31:43 PM) Teoalida: great
(7:31:50 PM) Teoalida: let me make a simple plan first
(7:34:28 PM) Teoalida: can you leave an email address in case you disconnect?
(7:40:20 PM) Teoalida: I will send you in 10 minutes
(7:48:54 PM) Teoalida: Are you still there? went AFK or in another tab?
(7:49:04 PM) Teoalida: here is my drawing http://www.teoalida.com/design/sketches/8x11m.PNG
(7:49:15 PM) Teoalida: waiting for your comments
(8:26:15 PM) *** Visitor has left ***

LOL at this indian

Chat started on Thursday, June 12, 2014 8:26:21 PM
(9:07:59 PM) Teoalida: And how much would you pay for a fully-dimesioned floorplan
(9:08:48 PM) Visitor: Rs 7000/- for local archtect
(9:09:12 PM) Teoalida: hmm?
(9:09:18 PM) Teoalida: do you pay me or only him?
(9:09:27 PM) Teoalida: and 7000 rupees = 120 USD looks dubious cheap
(9:09:46 PM) Visitor: yaa
(9:10:17 PM) Visitor: work force is quite cheap in india
(9:10:45 PM) Teoalida: I guess so, but didn’t expected so cheap
(9:10:54 PM) Teoalida: well… actually I asked how much do you pay for MY service?

He solicit a free sketch from me, and ADMIT that is paying someone else for the full project. And I suspect that other people who I dealt with, did the same. Why I need to waste time with such people?

Indian with NO ethics aggressively demanding FREE services

2 January 2015, I done “first sketch”, he asked for revision, I revised and asked what should include in final project, trying to negotiate a price, he asked another contradictory revision, meantime I went to dinner, another customer contacted me, etc. I told him that I am giving him a day to decide and come back tomorrow, but he started threatening me that will go to another designer if I do not revise now and send “final floor plan” for free, promising to pay $50 for 3D design. I tried to explain that is not obligation to serve for free, he said that do not trust paying because I can take money and do not send the work (I have a website + live chat, if he still do not trust me, how I can trust him that he will pay?), but if he insist to have it revised for free, just BE PATIENT 30 min to serve another customer. Now started messaging me very fast, insulting me that I am unprofessional, that I wasted him entire day, that I talked 4 hours and designed only 30 min, that I spend time on other things, that my job is to frustrate him, and ragequit.
Luckily, other customer didn’t quit because I replied with delay due of the above idiot messaging me non-stop.

Being nice (unlike him), after finished other customer, I did requested revision and emailed him:

I attach there 1 more sketch risking to steal it and never hear again from you
I’m sorry if you stayed at computer 4 hours non-stop waiting for me. You could leave chat and come back later, I was sending the sketch via email when I had time.
For your info: I wasted ONLY 1 HOUR with you because other 3 hours I worked for other 2 customers. Now I am frustrated too for time spent for you instead of other customers!
Indeed, I am unprofessional, I am sorry if this is why you do not TRUST me. Probably many do not trust me and this is why I get few paying customers. So how I can give trust?
Feel free to go to a professional company, do note that professionals companies charge you 50% of agreed price BEFORE doing any sketch. Would you TRUST them? Let me WARN YOU: if you don’t like their sketch you need to pay another 50% for a second sketch, then you change your mind and have to pay another 50% for revision, then pay rest of 50% to get final drawing. You end paying 200% of initial agreed price.
I do sketches for FREE as long I have nothing else to do. I told you that I am BUSY because holidays bring me a record number of customers. Instead of appreciating that I wasted my time helping you for FREE, you insult me for wasting your time. How professional is YOUR attitude?
I imagine how much time you are going to waste over next days looking for someone offering design services FREE OF CHARGE. Because you don’t trust paying anyone online?
Please keep me informed if you ever find a professional serving you for FREE or how much do you pay him!

(the above rows are just half of email). No reply received, not even a “thank you” or “sorry for taking your time”.

On website there was a clear warning, but he is BLIND:
Please do not solicit me to spend too much time revising sketches, if you do not intend to pay (for construction drawings).
This FREE offer will end when the workload will be full or if too many people abuse it!

On chat I told him workload is full during holidays. But he is a fucking idiot treating me like his family members slaves, available 24/7 to serve him for FREE, instead of a businessman dealing with multiple people at time.

A rare PAYING indian… annoyed me for 2 weeks to pay $40

He wanted a house with 2 bedooms on ground floor and two 1-bedroom units for rental on upper floor, on a very small 25x50ft lot, which is from start a very difficult project, and if that was not hard enough, he wanted to be Vastu-compliant. I made a free sketch and he asked about to revise it, he was talking about payment all time, insisted to revise it and will pay me, I told him to make a test payment of $10 to show that he does have Paypal account (Paypal is not popular in India), he paid me $1 in 3rd day.

Following days he visited my website and opened the chat daily, chatting for 2-4 hours every day asking for revisions. He asked to add a 3rd bedroom, complained X but changing it, he would complain about Y and Z, and so on. I told him that I made the best possible layout, no house follow 100% Vastu rules, he should accept a compromise. I revised and sent him 3 times then ignored his requests and worked at my other projects, answering his questions only occasionally.

Some days he attempted to pretend to be a new customer hoping to get a new free sketch. One day he said that no longer like west-facing and have exchanged with someone else east-facing lot which is 1 feet wider ft and INSISTED to make a new FREE sketch because “I never gave him a 26×50 ft sketch” despite that my terms say 1 FREE sketch per person, not per lot, revisions are for PAYING customers only, and his $1 payment don’t count.

I copy-pasted my procedure of service 3 times and also link to this customer telling me to  revise the sketch only after getting half of payment, but he was too idiot to understand.

He saying that have paid part of payment ($1) and kept promising that will pay full $50 price if I revise according his needs (despite that should have charged him $200 for all time he wasted me).

One day I done one more revision, next day surprise, he paid me $40 (at 2 weeks since initial contact), but he didn’t stopped to contact me every day and waste time which I could use for other, higher-paying customers. He asked now 3D design too (and elevations and sections) promising to pay $50 more, despite that the price would have been $300, I made a little 3D design but he didn’t liked it… I imagine how long he would annoy me until next payment. I gave him the DWG files so he can edit himself and told him to go to another designer who accept this type of annoying customers!

He complained about my unprofessional attitude. Yes is unprofessional, but HAD TO get rid of him. Other projects came meantime and got busier than at the moment he contacted me first time.

Conclusion: Indians DOES PAY if are satisfied, but if I knew how much takes to satisfy him I would have NOT made any free sketch to attract him, I would simply let him to go to other designer!

He told me that have asked other designers as well, and don’t like them because they “work offline” referring at the fact that don’t have chat service to talk with designer while he is working. I do the same, many customers I are greet via chat then we talk for few minutes, they tell house requirements then I send the house via email and continue without chatting. Why does THIS INDIAN need to chat all time? Very ANNOYING!

He is requesting a house design, but actually he do not want to design a house for him, he rather wanted to…

Note: this chat happened in 2012, in 5th day of using Zopim chat service, due of misconfiguration, the chat window did not showed in which page he is looking. Also in 2012 I was not expecting that such cases will become a NORM with indian customers.

Monday, 4 Jun, 2012
[21:47] Teoalida (trigger): Hello from website admin. Can I help you with anything? Click here to chat with me!
[21:50] Visitor: i am looking for a house design 40 ft width and 60ft length with 5 beds
[21:51] Teoalida has joined the conversation
[21:51] Teoalida: Did my house designs match you?
[21:51] Teoalida (trigger): Hello from website admin. Can I help you with anything? Reply here to chat with me!
[21:52] Teoalida: I can do custom designs too
[21:52] Visitor: let me see
[21:53] Teoalida: Is not necessary to be so big
[21:53] Teoalida: or that’s your LAND size?
[21:53] Visitor: its my land size
[21:54] Teoalida: So how much can be used for house?
[21:54] Teoalida: is required any setbacks from lot limits?
[21:54] Visitor: all
[21:55] Visitor: no
[21:55] Teoalida: You can build a huge house on that
[21:56] Teoalida: Give an opinion about my Narrow Bungalow
[21:56] Teoalida: or Semi-detached luxury
[21:56] Teoalida: I think that for you is necessary a more squarish house
[21:57] Visitor: semi delicated
[21:58] Teoalida: Should include parking lots or garage? There’s more details to discuss before designing
[21:58] Teoalida: Waiting for an opinion about my existing designs
[22:01] Teoalida:
[22:01] Visitor: it should be double story 2 cars can be park
[22:01] Teoalida: 2 cars parked in front or in garage?
[22:02] Visitor: in front
[22:02] Teoalida: What is on neighbor lots? I guess that you don’t want to have window towards neighbor plain wall
[22:04] Teoalida: C’mon give me an opinion
[22:04] Teoalida: saw this? http://img254.imageshack.us/img254/9081/narrowbungalow.png
[22:04] Visitor: i have no neighbur i own the land arround it
[22:04] Teoalida: oh lol
[22:05] Visitor: not much
[22:05] Teoalida: I can imagine…. 4 bedrooms on upper floor and 1 on lower floor
[22:05] Teoalida: maybe L-shaped to have space for cars
[22:05] Teoalida: and wider floorplan and larger rooms since you have a lot of land
[22:06] Teoalida: any comments?
[22:06] Visitor: no 2 beds on gr floor 3 on 1st floor
[22:07] Teoalida: I don’t think that the living and kitchen can be fit under 1 bedroom
[22:08] Visitor: under one bed or two
[22:08] Teoalida: or I can make living room tall on both floors
[22:09] Visitor: ok
[22:09] Teoalida: I can make 3D design too after more discussing about details, if you want
[22:10] Visitor: ok
[22:10] Teoalida: can you add me in messenger or give me an e-mail?
[22:11] Teoalida: Otherwise I will lose you once you leave from here
[22:13] Visitor: dont u have any plan right now
[22:14] Teoalida: Where are you looking?
[22:15] Visitor: i think home page
[22:15] Teoalida: “dont u have any plan right now” how you ask me to design a custom house without seeing my current house plans?
[22:15] Teoalida: see House Design page
[22:17] Teoalida: oh lol
[22:18] Teoalida: I though that you look in http://teoalida.webs.com/housedesign.htm
[22:19] Teoalida: And I wait an opinion about these BEFORE doing any custom design for you
[22:20] Visitor 1179572645 has left the conversation

 

What I though that happened: though that he is looking in the page with House Plans where at top of page was this announcement “I can do custom house design for anyone in the world!” and that is why he contacted me requesting a house design, this is why I asked an opinion about “narrow bungalow”, I even started editing a house plan at 22:08 intending to design a custom house FOR HIM.

What actually happened (and realized later): he was looking in this page with Apartment plans from Singapore, and requested a house plan without being aware that the page he was looking in did NOT stated that I am providing any service, and the fact that I provide service was a coincidence….

Cases like above one repeated few times but ONLY with indians. This gave hypotesys that indians love to ASK / REQUEST a floor plan even if they need just a house plan that can be found in Google Images… and not interested in my design services.

This guy visit a page about Singapore and ask about India

Another proof that Indian people ASK questions without reading what the website is. He visit a page about housing in Singapore and ask me what is the size of apartment in India. Only by COINCIDENCE I also work in architecture and offered him a service, but he quit the chat.

Chat started on Monday, September 07, 2015 7:07:13 PM
LOCATION: United Arab Emirates
PAGE URL: http://www.teoalida.com/singapore/hdbflattypes/

(7:07:13 PM) *** Visitor has joined the chat ***
(7:07:17 PM) Teoalida: Hello from website admin! If you need any help or just wanna chat, drop here a message!
(7:08:09 PM) Visitor: What is the area required to build a 4 bedroom apartment?
(7:08:16 PM) *** Teoalida has joined the chat ***
(7:08:25 PM) Teoalida: from 80 sqm in Hong Kong and 200+ sqm in America
(7:08:43 PM) Visitor: how bout in india
(7:08:53 PM) Teoalida: here is about 150 sqm
(7:10:31 PM) Teoalida: 2-bedroom 80 sqm, 3-bedroom 110 sqm, 4-bedroom 150 sqm… typical size in India for middle-class housing
(7:11:16 PM) Visitor: So 100x100sqt ft would be enough/
(7:11:51 PM) Teoalida: 100-100sqt is your land area to build a block with 4-room apartments?
(7:11:58 PM) Visitor: yes’
(7:12:02 PM) Teoalida: ft, not sqft
(7:12:08 PM) Teoalida: 100×100 ft is about 30x30m
(7:12:25 PM) Visitor: ok
(7:12:38 PM) Teoalida: which is enough to fit this block http://www.teoalida.com/design/Square-Large-floorplan.png
(7:12:49 PM) Teoalida: BTW, what are you looking for in Singapore HDB Flat Types page?
(7:13:02 PM) Teoalida: how the Singapore page is related with what are you asking about India?
(7:13:21 PM) Teoalida: as coincidence, I also design buildings… but I guess that you were not aware of. Are you interested in working with me?
(7:14:01 PM) Visitor: can i get a plan for 4 BHK
(7:14:20 PM) Teoalida: The above link is showing 4-bedroom apartments
(7:14:24 PM) Visitor: ok
(7:16:16 PM) Teoalida: Look in http://www.teoalida.com/design/apartmentplans/ for more of my projects
(7:16:33 PM) Teoalida: which is your favorite of these apartments? http://img163.imageshack.us/img163/5763/5roomapartments.png
(7:23:05 PM) Teoalida: ?
(7:30:03 PM) *** Visitor has left ***

Funniest Indian customer

He visited me only website home page and immediately contacted me, typical for people who know me or were told by a friend to contact me. There is not clear what he is looking for: dating girls, architecture drawing services or he want just sample drawings…
He do not provide the project details (land Length × Width + number of rooms), but instead he is asking a series of FUNNY questions then quit.

Chat started on Wednesday, September 03, 2014 6:00:51 PM
Country: Saudi Arabia
Page URL: http://www.teoalida.com/

(6:00:51 PM) *** Visitor 80330393 has joined the chat ***
(6:00:52 PM) Visitor: hi
(6:01:00 PM) *** Teoalida has joined the chat ***
(6:01:05 PM) Teoalida: Hello
(6:01:56 PM) Visitor: how r u.?
(6:02:23 PM) Teoalida: fine, why do you ask?
(6:03:23 PM) Visitor: are you male or female..?
(6:03:54 PM) Teoalida: What are you really looking for?
(6:04:15 PM) Visitor: a girl.
(6:04:28 PM) Teoalida: Collecting personal info or dating?
(6:04:55 PM) Teoalida: Most people who contact me, they contact for housing-related enquiries
(6:06:10 PM) Visitor: yeah me just i was joking

(6:06:23 PM) Teoalida: Yes I see that you were joking
(6:06:59 PM) Visitor: actual i searching section detail.
(6:07:04 PM) Visitor: do u know.?
(6:07:05 PM) Teoalida: Perhaps you’re someone who know me so you were in mood for joking… we talked before? are you one of people for which I designed a house plan?
(6:08:43 PM) Visitor: bro i wanna know about the home elevation and section detail.
(6:08:58 PM) Visitor: im very serious now..
(6:09:09 PM) Teoalida: I talk each month with 10+ new people from Middle East, 70% of them being from Philippines… are you one of people who talked before?
(6:09:33 PM) Teoalida: Elevation and section I design AFTER floor plan
(6:10:38 PM) Teoalida: I sent sketchy floor plans to many people telling them to return at me if they need detailed floor plan, elevation and section… who are you? Tell me your email
(6:11:17 PM) Visitor: ok can u give me some stair case detail.
(6:12:15 PM) Visitor: im road designer . i wanna know about building structural.
(6:12:35 PM) Teoalida: in which country do you build?
(6:13:05 PM) Visitor: india.
(6:14:33 PM) Visitor: are you there.??
(6:14:40 PM) Teoalida: yes, but confused
(6:15:17 PM) Visitor: why bro.?
(6:16:14 PM) Visitor: do u have any doubt from me.?
(6:16:15 PM) Teoalida: Are you a NEW customer? The way you are talking looks like a returning customer but I have no idea who are you.
(6:17:38 PM) Visitor: no im fresher . i told u i was searching about structural.
(6:18:08 PM) Teoalida: do you have a floor plan? or tell me land dimensions and number of rooms… so I can make a floor plan for you?
(6:20:08 PM) Visitor: oh really thank you teoalida
(6:20:19 PM) Visitor: where are you from.?
(6:20:31 PM) Visitor: may i know about you.?
(6:21:20 PM) Teoalida: maybe yes… or maybe is better to let the personal info for later. First let me know how I can help you
(6:22:30 PM) Visitor: great. ok i have land 248 m²
(6:22:53 PM) Visitor: so i have to build a duplex villa.
(6:23:59 PM) Teoalida: I had several cases when people asked things about me, I answered their questions and they immediately quit without telling me what they actually wanted from me
(6:24:01 PM) Teoalida: how many rooms?
(6:31:45 PM) Teoalida: are you still there?
(6:49:45 PM) Visitor: so you should tell about you are self.?
(6:50:16 PM) Visitor: ok i want g+1 home
(6:53:10 PM) *** Visitor has left ***

I wanted to design a quick sketch for him, THEN I was answering any questions he would ask about me (bearing the risk of stopping replying after he see that I am not indian.

Offline messages

I get tons of messages from Indians during morning, most short and meaningless, I reply to everyone but 80% never reply back.

Offline Message left on 15 Sep 2014, 10:01 AM (GMT+0)
give me a house map advice in 55 sqm

My reply: As written on website YOU NEED to provide land length and width and number of bedrooms wanted (at least), then depending by these data I may ask you how many floors, open kitchen or separate room, if carpark is necessary, etc. By giving me just 55 sqm how I can advise you?

No further reply from him.

Other funny cases

Why I did not disclosed where I live to the above customer? Because of the following cases:
I don’t know if this fall under definition of RACISM or they just want to work only with local people.



Another indian asking confusing questions instead of telling me what he wants.

 

Funny customer… “no condition to pay for service”

Occasionally people contact me without being interested in full architecture service, they are happy with a sketch which I can make in 20 minutes for FREE (if I don’t have one pre-made).

BUT… look at the this guy, after doing the first sketch, he asked to do the fully-detailed drawings including 3D design, these would take more than 10 hours of work, so would have been a $250 project, but… the deal ended FUNNY!

Chat started on Wednesday, April 02, 2014 1:59:35 PM
Country: India
Page URL: http://www.teoalida.com/design/houseplans/

(chat too long)

(2:38:34 PM) Visitor: how much time you will take for all these ?
(2:40:11 PM) Teoalida: Hard to say how much time takes, maybe 10 hours if I am sure what to do, but some customers are unhappy and requested modifications until the project stretched on 3 weeks.
(2:44:03 PM) Teoalida: 3D design necessary?
(2:51:18 PM) Visitor: yes
(2:51:32 PM) Visitor: send it also
(2:51:47 PM) Teoalida: How much would you pay for all these?
(2:52:33 PM) Visitor: you can edit stairs in that layout behind the parking area
(2:52:36 PM) Visitor: ok
(2:53:05 PM) Visitor: so what is your fee for 3D
(2:53:46 PM) Teoalida: First tell me how many 2D drawings are necessary
(2:54:18 PM) Visitor: two layout is enough
(2:54:24 PM) Visitor: for this layout
(2:54:37 PM) Visitor: in different view
(2:54:55 PM) Teoalida: what do you mean?
(2:55:10 PM) Teoalida: Normally I provide floor plan, elevation and section
(2:55:28 PM) Teoalida: to represent every detail such as doors, windows, stair and wall decorations
(2:56:54 PM) Visitor: so what i am talking about
(2:57:04 PM) Teoalida: 3D can be crappy like http://www.teoalida.com/design/Semi-Detached-2-bedroom.png or expensive like http://www.teoalida.com/design/Freestyle-Linear-1024-low.png what do you prefer?
(2:57:06 PM) Visitor: i am just telling you
(2:57:16 PM) Visitor: about stairs.
(2:58:29 PM) Teoalida: I am confused
(2:58:36 PM) Teoalida: so how many rooms you want on both floors?
(2:59:35 PM) Visitor: why you so confused si
(2:59:37 PM) Visitor: sir
(3:00:20 PM) Teoalida: because majority of customers don’t have in plan to extend the house once it is built
(3:01:45 PM) Visitor: there is enough space to draw for stairs
(3:02:16 PM) Visitor: that is why i am saying to send soft copy
(3:02:18 PM) Teoalida: yes, but where the stairs will lead?
(3:02:18 PM) Visitor: to me
(3:02:25 PM) Teoalida: what are you building on second floor?
(3:02:57 PM) Teoalida: I can send you .DWG if you pay for it, but first I need to do a proper layout
(3:03:15 PM) Visitor: just make it sure that in future we have to make 2nd floor
(3:03:49 PM) Visitor: i can make as it is just u made
(3:04:02 PM) Visitor: additional stairs in that layout
(3:04:30 PM) Teoalida: so you are not yet decided what to build on second floor?
(chat too long)

(3:18:19 PM) Teoalida: I think that I got a better idea layout
(3:18:48 PM) Visitor: no you are just brilliant
(3:18:53 PM) Visitor: sir
(3:20:16 PM) Teoalida: Do you have Paypal?
(3:25:28 PM) Visitor: means
(3:25:45 PM) Teoalida: Most used online payment processor
(3:25:56 PM) Visitor: not
(3:26:06 PM) Teoalida: so how you can pay me?
(3:26:26 PM) Visitor: for what
(3:26:33 PM) Visitor: 2D
(3:26:40 PM) Teoalida: For anything
(3:27:03 PM) Visitor: there is no condition for paying anythng
(3:27:13 PM) Teoalida: What do you mean?
(3:27:23 PM) Visitor: you should tell me before
(3:27:43 PM) Visitor: that what i will ask to you that is chargable

(3:28:23 PM) Teoalida: LOL… this is written on website, first rows in House Design page
(3:28:33 PM) Visitor: i dont know
(3:28:39 PM) Teoalida: But first, have you seen anyone else offering such service for FREE?
(3:29:19 PM) Visitor: i am just using first time it
(3:29:47 PM) Visitor: where are you from?
(3:30:18 PM) Teoalida: Time is money, my computer and software used is also money, plus I have an experience that not everyone have
(3:30:34 PM) Teoalida: Have you seen this row?
(3:30:36 PM) Teoalida:
Price for detailed construction drawings: $50 × number of rooms. Consultation and sketches that can be done in 30 minutes are FREE!
Paying customers get PDF, DWG, or whatever format you want. Non-paying customers get screenshots.

(3:31:03 PM) Visitor: not yet
(3:31:21 PM) Visitor: where is written?
(3:31:35 PM) Teoalida: http://www.teoalida.com/design/houseplans/ first rows
(3:32:10 PM) Visitor: just i see
(3:32:34 PM) Visitor: tell me your contary
(3:33:16 PM) Visitor: hello
(3:33:58 PM) *** Visitor has left ***
(3:34:02 PM) Teoalida: So this is why I am contacted by many people asking for sketches without intending to pay for the full project? Because they don’t see my prices? Do you have any suggestion how to write prices and conditions?
(3:34:02 PM) * You are not in a chat *

I did not got money, he did not got .DWG (soft copy). We just both wasted time.
A real scammer would have lied that will pay me. He, by leaving immediately gave me impression that he was feeling ashamed and left the chat as excuse for wasting my time. BUT I would like to know if he was able to find someone offering such big service FREE OF CHARGE as he wanted.

After this event, I redesigned the House Plans page by making prices in BIG RED FONT… hope people will understand that FREE is only the consultation and a quick sketch, if they wants more, they should PAY.

I have encountered dozens of other customers like above cases. I do NOT want to post more chats… unless there is someone outrageous funny.
Let’s respect privacy of chats for SERIOUS people.


 

2 comments

1 ping

  1. Good Indian

    We shd learn from other cultures
    we are way behind others
    i think the first step is respecting our women

  2. Good Indian

    Hey everyone you need to pay a percentage in advance on the first day as security ,
    if you can’t then how is he suppose to work ??

    You need to trust professionals , they want the best for you .

  1. Custom data building for individual customers | Car Database

    […] of some building from some city. This do not happen with people from other country. Read more: BAD indian customers in architecture. I came in conclusion that in India is popular to ASK what do you need instead of reading website […]

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