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What I did wrong? Customer say that the way I reply is not correct

I publish this chat here so I can ask other people what I did wrong?

Chat started on Friday, May 06, 2016 10:26:11 AM
Country: India
Page URL: http://www.teoalida.com/cardatabase/checkout/

(10:26:11 AM) *** Visitor has joined the chat ***
(10:26:13 AM) teoalida: Hello from website admin… would you like to know more about certain car database? you are welcome for a chat!
(10:36:55 AM) Visitor: Hello there
(10:37:02 AM) *** Teoalida has joined the chat ***
(10:37:03 AM) Teoalida: hi
(10:39:02 AM) Teoalida: can I help?
(10:45:59 AM) *** Visitor has left ***

(10:49:00 AM) *** Visitor has joined the chat ***
(10:49:01 AM) Visitor: Need to know the details about indian database
(10:49:07 AM) *** Teoalida has joined the chat ***
(10:49:14 AM) Teoalida: more exactly?
(10:56:19 AM) Visitor: Like the exact specs and vehicles in it
(10:56:36 AM) Teoalida: Open the sample file to see what specs are there
(10:58:12 AM) Visitor: what about the vehicles
(10:58:40 AM) Teoalida: in my database there’s all vehicles that are on Carwale
(10:59:57 AM) *** Visitor has left ***

(1:00:01 PM) *** Visitor has joined the chat ***
(1:00:03 PM) teoalida: Hello from website admin… would you like to know more about certain car database? you are welcome for a chat!
(1:03:03 PM) teoalida: may I know what are you looking for, more exactly?
(1:04:45 PM) Visitor: can you please direct me to some senior representative
(1:04:57 PM) *** Teoalida has joined the chat ***
(1:05:06 PM) Teoalida: representative of…?
(1:05:42 PM) Visitor: im sorry to say but the way you reply is not correct
(1:05:54 PM) Visitor: id like to speak to any one else
(1:05:56 PM) Visitor: sorry
(1:06:03 PM) Teoalida: to who? this is one-person website
(1:06:36 PM) Visitor: No one in sales?
(1:06:56 PM) Teoalida: I am the only one who create databases and also offer sales support
(1:07:23 PM) Visitor: okay
(1:07:43 PM) Visitor: nothing else to know
(1:07:47 PM) Visitor: thank you sir
(1:07:56 PM) Teoalida: what is the problem more exactly?
(1:08:18 PM) Teoalida: and how “the way I reply is not correct”?
(1:09:00 PM) *** Visitor has left ***

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